Policies

 

Shipping & Handling

Most orders are shipped in 24 hours or less and take 3 to 5 business days to arrive. (express shipping is also available for an additional fee; international rates differ).

Express delivery is available for an additional fee. Express service is one to two day delivery for most addresses in the continental United States for orders placed before noon Central Time, Monday through Thursday.

Return Policy

A no-hassle, money-back, 100% satisfaction guarantee comes with every product sold on this Web site.

We gladly accept exchanges and returns within 30 days of your original order. Products must be returned in re-saleable condition, clean, and not damaged. All original packaging must also be returned undamaged. Due to health code regulations, we cannot accept any items that have been worn or used (other than to test them for size and fit). Products such as toenail cutters, creams, and lotions may not be returned for any reason since they are considered to be contaminated once they have been opened. Products returned that do not meet these criteria will be sent back to the customer at the customer's expense.

If you wish to exchange an item, an additional shipping charge will be assessed; we will ship the new product to you for $6.95 as soon as we receive the original item back from you. Any difference in price between the new item you wish to receive, and the item you originally ordered, will also be charged (or refunded) to your credit card. However, if a mistake was made on our part we will ship the new order to you free of charge.

If you wish to return a product, you will receive a refund in full (less shipping and handling). This refund will post to your credit card account approximately 7 days after we receive the item back from you.

All returns and exchanges should be shipped to the following address:

OurDoctorStore.com
415 Bussen Underground Road
St. Louis, MO 63129

For questions, please e-mail info@OurDoctorStore.com or call 866-610-2238.

 

Disclaimer

This Web site is your doctor's online resource for his/her supply of in-office, over-the-counter products to his/her patients. Your doctor established this site for the convenience of his/her patients in purchasing select non-prescription over-the-counter products. The products offered on this site may be available from other retailers, and your doctor encourages his/her patients to purchase products from the source that is most convenient and affordable for each individual patient. This Web site is owned and operated by OurDoctorStore. OurDoctorStore is owned by POEMODS, LLC, based in Vermont. OurDoctorStore operates this web site as well as the wholesale and distribution business with which your doctor has contracted for the efficient operation of his/her on-line retail sales to patients. The doctor has a direct financial interest in the sale of goods from this Web site.

Privacy Policy

OurDoctorStore.com is committed to protecting your privacy. We use the information we collect from you solely to process orders and to respond to your requests. OurDoctorStore.com does not sell, trade, or rent your personal information to others.

What information do we collect? How do we use it?

When you place an order, we need to know your name, e-mail address, and mailing address. This allows us to process and fulfill your order and to notify you of your order's status. We may also use the information we collect from you to occasionally notify you about important functionality changes to the Web site, new services, and special offers we think you'll find valuable. However, every message you receive from us will include simple instructions for removing your address from future mailings.

Will OurDoctorStore.com disclose the information it collects to outside parties?

OurDoctorStore.com does not sell, trade, or rent your personal information to others. OurDoctorStore.com may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifying information.

Notwithstanding anything to the contrary in the foregoing paragraph, in the event OurDoctorStore.com sells all or part of its assets, your personal information may be a part of those assets that are sold and the third party purchaser shall have the right to use your personal information in accordance with its privacy policy.

 

Is it safe to give my credit card number on the Internet?

When you place an order at OurDoctorStore.com, you can rest assured that the payment information you provide will only be viewed by those with the proper authorization. As soon as you submit an order, our secure server software encrypts all of your personal information, including your credit card number, name, and address, so that it cannot be read as the information travels across the Internet. On-line shopping at OurDoctorStore.com is both convenient AND safe!

Your consent:

By using our Web site, you consent to the collection and use of this information by OurDoctorStore.com.

Tell us what you think:

OurDoctorStore.com welcomes your questions and comments about privacy. Please send e-mail to info@OurDoctorStore.com.

Terms of Use

Thank you for visiting OurDoctorStore.com (the "Site"). Please carefully read the following Terms of Use before using the OurDoctorStore.com Web site. BY ACCESSING THE SITE, YOU AGREE TO ACCEPT, WITHOUT LIMITATION OR QUALIFICATION, ALL OF THE TERMS AND CONDITIONS SET FORTH IN THESE TERMS OF USE. If you do not agree to these Terms of Use, you may not use this Site. These Terms of Use expressly incorporate by reference and include the OurDoctorStore.com privacy policy and any guidelines, rules or disclaimers that may be posted and updated on specific OurDoctorStore.com Web pages or on any notices that are sent to you. OurDoctorStore.com reserves the right, at any time, to modify, alter or update these Terms of Use, and you agree to be bound by such modifications, alterations or updates.

Privacy

Please review our Privacy Policy, which also governs your visit to the Site, to understand our practices.

Medical Information

OurDoctorStore.com does not provide medical advice. Information on this Web site is general in nature and is provided for informational purposes only. Our content is in no way intended to substitute for consulting a medical professional. Always consult a trained medical professional with any questions you may have regarding a medical condition. Never disregard medical advice as a result of something which you may have read on OurDoctorStore.com.

Opinions expressed on OurDoctorStore.com are the opinions of the authors. We do not assume liability for any of the content of the material presented on this Web site. In some cases, medical professionals may comment on procedures which are not yet, and/or may never be FDA approved. Neither OurDoctorStore.com nor its sponsors in any way endorses, promotes or encourages non-FDA approved procedures.

If you think you may have a medical emergency, call your doctor or 911 immediately. OurDoctorStore.com does not recommend or endorse any specific tests, physicians, products, procedures, opinions, or other information that may be mentioned on the Site. Reliance on any information provided by OurDoctorStore.com, OurDoctorStore.com employees, others appearing on the Site at the invitation of OurDoctorStore.com, affiliates, licensors and licensees or other visitors to the Site is solely at your own risk.

Product Descriptions

We attempt to be as accurate as possible on this Site. However, we do not warrant that product descriptions or other content on this site is accurate, complete, reliable, current, or error-free. If a product is not as described, your sole remedy is to return it in an unused condition.

OurDoctorStore.com does not endorse or recommend any procedure, treatment or product that may be mentioned on our site, or on links reached directly or indirectly from our site. The decision to rely on information found on this Web site or on a linked Web site is solely at your own risk. OurDoctorStore.com accepts no liability for injury or damage resulting from your decision to use any product, information or instruction found on this Web site or on sites linked to this Web site.

It should be noted that specific medicines and medical devices presented on this Web site may not yet be specifically cleared by the FDA for use in the United States. It is emphasized that package inserts must be referred to for labeling limitations for products used in the United States.

In some cases, clicking on a link may take you to another Web site. We make every effort to ensure that links to other sites lead only to valid medical information, however OurDoctorStore.com has no control over, or liability arising from information which may be found on other Web sites. Medical information may be presented on these other Web sites. OurDoctorStore.com has no control over the information found, and you use it at your own risk. In some cases, sexually explicit material may be located on other Web sites.

Disclaimer of Warranties

THE OurDoctorStore.COM WEB SITE AND ALL CONTENT IS PROVIDED "AS IS." EXCEPT AS OTHERWISE STATED HEREIN, OurDoctorStore.COM MAKES NO WARRANTIES, EXPRESS OR IMPLIED, AS TO THE MERCHANTABILITY, FITNESS FOR A PARTICULAR USE OR PURPOSE, TITLE, NON-INFRINGEMENT OR ANY OTHER WARRANTY, CONDITION, GUARANTY, OR REPRESENTATION, WHETHER ORAL, IN WRITING OR IN ELECTRONIC FORM, INCLUDING BUT NOT LIMITED TO THE ACCURACY OR USEFULNESS OF ANY MATERIALS PROVIDED OR PRODUCTS OFFERED THROUGH THE SITE.

Limitation on Liability

UNDER NO CIRCUMSTANCES SHALL WE OR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DISTRIBUTING THE SITE BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES FOR LOSS OF PROFITS, GOOD WILL, USE, DATA OR OTHER INTANGIBLE LOSSES THAT RESULT FROM (i) THE USE OF OR INABILITY TO USE THE SITE, (ii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SERVICE; (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (iv) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SITE; OR (v) ANY OTHER MATTER RELATING TO THE SERVICE. YOU HEREBY ACKNOWLEDGE THAT THIS PARAGRAPH SHALL APPLY TO ALL CONTENT, MERCHANDISE, AND SERVICES AVAILABLE THROUGH THE SITE. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.

Indemnification

You hereby agree to indemnify, defend and hold OurDoctorStore.com and all officers, directors, owners, agents, information providers, affiliates, licensors and licensees (collectively, the "Indemnified Parties") harmless from and against any and all claim, demand, liability or cost incurred by the Indemnified Parties in connection with any claim arising out of any breach by you of the Terms of Use or otherwise arising from your use of the site, including, without limitation, reasonable attorneys' fees. You shall cooperate as fully as reasonably required in the defense of any claim. OurDoctorStore.com reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you.

Trademarks

All trademarks and trade dress that appear on the Site ("Trademarks") are trademarks/trade dress or registered trademarks/trade dress of OurDoctorStore.com (unless indicated otherwise) or its subsidiaries or parent companies, in the United States and other countries.

The Trademarks are valuable assets of OurDoctorStore.com and carry considerable goodwill and consumer acceptance of the goods and services sold under the Trademarks. Such goodwill has made the Trademarks distinctive to OurDoctorStore.com and, as such, may only by used by OurDoctorStore.com or other authorized persons or entities for the benefit of OurDoctorStore.com and only in connection with the products and services authorized by OurDoctorStore.com. Any unauthorized use of the Trademarks and/or any use of a mark or symbol that is likely to cause confusion among consumers or in any manner that disparages or discredits OurDoctorStore.com, its affiliates, subsidiaries or parent companies is strictly prohibited.

You may not use any of the Trademarks in any manner without the prior written consent of OurDoctorStore.com. Any unauthorized use is expressly prohibited by law and violators will be prosecuted to the maximum extent possible according to applicable law, without notice.

Copyright

All content that is made available to view and/or download in connection with the Site, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations ("Content"), is owned by and is the copyrighted work of OurDoctorStore.com and is protected by United States copyright laws and international treaty provisions. The compilation of all content on the Site is the exclusive property of OurDoctorStore.com and is protected by United States copyright laws and international treaty provisions. All software used on this site is the property of OurDoctorStore.com and/or its software suppliers and is protected by United States copyright laws and international treaty provisions.

Any reproduction or redistribution of the Content and/or software is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible. WITHOUT LIMITING THE FOREGOING, COPYING OR REPRODUCTION OF THE CONTENT OR SOFTWARE TO ANY OTHER SERVER OR LOCATION FOR FURTHER REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PROHIBITED.

 

Notices and Procedure for Making Claims of Copyright Infringement Pursuant to Title 17, United States Code, Section 512(c)(2), notifications of claimed copyright infringement should be sent to the Service Provider's Designated Agent. Send notifications to:
Susan Gamble
Summers Compton Wells
Attorney at Law
8909 Ladue Road
St. Louis, Missouri 63124

Thank you for visiting OurDoctorStore.com!

 
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